The newsletter for
people building CS
from the ground up.
Practical lessons from our panels, podcast guests and 100+ community members. Written for first CS hires, newly promoted Heads of CS and founders who own Customer Success.
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What you get.
All free.
The newsletter. Short, practical ideas you can use the same week, drawn from real conversations with CS leaders who have built functions from nothing. No fluff and no enterprise theory.
The panel recordings. Every subscriber gets access to our library of recorded online panels, where experienced CS leaders talk openly about what worked and what didn't:
- ✓Setting up CS from the ground up
- ✓Proving the value of CS up to board level
- ✓Leveraging technology in Customer Success
- ✓What keeps your best CSMs from leaving?
- ✓Mastering digital Customer Success
- ✓Managing conflict: strategies for CS
- ✓How CS and Sales collaborate
- ✓Finding your next CS leadership role
- ✓Moving beyond the QBR
- ✓Forecasting for impact
- ✓Building executive sponsor programmes
- ✓Using AI to predict churn
- ✓Elevating business value reviews
Invites to community events. Be first to hear about our monthly online panels and workshops, and face-to-face meetups in the UK.
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A structured programme
for building CS from scratch.
We're building a step-by-step programme with the frameworks, templates and playbooks we wish we'd had when we started. Newsletter subscribers will be the first to hear when it opens, and the first to get access.
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Building Customer Success at your company and want to talk it through? We'd be glad to hear from you.