When the market gets hard,
your community matters.

My feed is full of brilliant CS leaders who’ve been hit by reductions in force — people with years of experience and track records that would have had recruiters queuing in a different market. It’s a reminder that even the best people aren’t immune to what’s happening right now. I started Customer Success from the Ground Up in 2024 to give CS leaders a place to build real relationships, not just LinkedIn connections, long before you ever need them.

11+

Face-to-face events

15+

Online panels & workshops

100+

CS leaders in the community

Real connections.
Real outcomes.

“The introductions and connections gained through Customer Success Leaders played a key role in advancing my career. Through the network, I was referred for an available position, which led to an interview and ultimately a successful hire. The value of these direct connections — particularly for highly specialised roles — really can't be overstated. I'm so grateful for the opportunity it helped me secure.”

Lauren Rose

Customer Success Manager, Simpleshow

“I posted an open CS Ops role supporting myself on the Customer Success Leaders feed, and Ellie Thompson responded within minutes with an excellent candidate. I only needed one interview — and I hired him! Such an incredible network of Customer Success Leaders that helps cut through the noise when you're hiring for a complex role.”

Lara Barnes

Head of Customer, Civica Government & Defence

“The introductions provided by the Customer Success Leaders group proved crucial for my recent key hire. Shortly after posting the role, I received three strong recommendations, which ultimately led to a successful hire. The value of these direct connections — particularly for highly specialised roles — really can't be overstated.”

Deborah Knight

CS Consultant, Kaptiv CX

Build it while things are good.
You’ll need it when they’re not.

It’s easy to deprioritise your network when you’re busy and things are going well. And I don’t mean connections — I mean people you’ve actually met, in person or on a call, who you stay in touch with even when you don’t need anything from them. Go to the event even when you can’t be bothered. Have the coffee. Reply to the message. The relationships you build with no agenda are the ones that hold up when things get hard — and in this market, that matters more than ever.

A huge thank you to Iram Cook-Monie, Gal Dvir, Carmit Proper-Livni, Deborah Knight, Artem Khalilov, Ritesh Basra, and Ali Ahmed for being at that very first event — and for making me think this was worth growing.

Two years later, it’s become exactly the tribe I was looking for: a room (in person and online) of CS leaders who are building the same thing you are, at the same time you are.